Why did I get this alert?
We have detected that the Connect on Demand setting for the Mobile Zone VPN is being regularly disabled. This means that Mobile Zone’s filtering is being bypassed.


What do I need to do?
You should check this device and ensure the VPN is running correctly. See instructions below.


Troubleshooting


How do I restore the VPN?
Access the Mobile Zone device and enable Connect on Demand again (see below).


How do I enable Connect on Demand again?
Access the Mobile Zone Device
Open: Settings
Select: General
Select: VPN
Select: Family Zone information (blue circle)
Enable: Connect on Demand


Why can Connect on Demand be disabled?
More information about VPN Connect on Demand can be found here


I am regularly getting this alert. What can I do?

You may wish to set a “consequence”. You can choose to disable a user’s devices if a hazardous app is detected again. You can re-enable the device when you choose, ideally after the hazardous app is removed. To set-up a consequence, sign in to your account and go to Cyber Safety > Controls > Alerts. 


Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive. Read our guide for more information.


How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage. Check out our guide to dealing with misbehaviour.