We continually monitor the status of the Mobile Zone service on protected devices to ensure that we are protecting the device. If we detect the VPN on iOS (Android) devices has been disabled by the user then we turn it back on remotely.
If we notice a pattern of this behaviour then we let you know.
Things to know
Devices: This alert relates to iOS (Apple) devices only.
Email Notification (requires email address): Yes
Push Notification (requires Zone Manager installed): Yes
Disable Notification: N/A
Mute Notifications: N/A
To Do: Yes. To dos will need to be closed manually.
Red Flag: Yes. Red flags are kept for 30 days.
Consequences: Yes. Premium subscriptions can apply a consequence that hides all apps on the device for 60 minutes.
Eligible customers: This alert applies to customers with active Insights and Premium subscriptions.
Why did I get this alert?
Because it looks likely that your child is regularly disabling the VPN service used to apply filters.
We continually monitor the status of the Mobile Zone VPN. If we detect that it has been disabled we turn it back on automatically. If we notice a pattern of this behaviour then we create this Red Alert.
What do I need to do?
Grab the device and make sure that we are filtered or monitoring the device by going to home.tools in the browser. We also recommend having a discussion with your child about why they are attempting to bypass filtering.
We will generally try to reinstate the VPN remotely however on iOS devices you may need to reinstate Connect On Demand
TIP: Read our help guide to find out How to: re-enable Connect On Demand.
What is my child doing to tamper with the VPN?
Your child is likely toggling “Connect on Demand” on the VPN setting on their iPhone/iPad.
Why can children turn off the VPN?
Apple doesn’t allow us to lock this down. We do monitor and attempt to auto-fix however we need to let you know if a pattern of activity happens.
Why would my child install tamper with Mobile Zone?
Most likely to bypass our controls or to hide what they are doing.
This may be because the controls are too strict or that they wish to do improper things. Talk to your child and find out what they are trying to access and, if applicable, adjust controls accordingly.
How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage with your child. Check out our guide to dealing with misbehaviour.
Are there settings which may discourage my child from violating controls?
Yes, customers with a Premium subscription can set consequences for when children violate controls.
I received the notification but I can’t see a To do in my account. Why?
This likely means another user with parent access has closed the To do.
If you are at all concerned, you should check the device.