Hazardous apps are installed on devices with the most likely intent to bypass filtering and monitoring in schools or our systems.

These include VPNs, web proxies, screen recorders and keyloggers.  It would be very rare that a child has a legitimate to have these installed on their device.

Things to know

Devices: This alert relates to Hazardous Apps detected on iOS (Apple) and Android smart devices with only.

Email Notification (requires email address): Yes

Push Notification (requires Zone Manager installed): Yes

Alarms: Yes, in the device details screen and the user dashboard for whom the device is associated with.  The alarm will no longer show when no more Hazardous apps are detected.

Disable Notification: N/A

Mute Notifications: N/A

To Do: Yes. The To do will be automatically closed if we become aware the App has been removed.

Red Flag: Yes.  Red flags are kept for 30 days.

Consequences: Yes. Premium subscriptions can apply a consequence that hides all apps on the device for 60 minutes.

Eligible customers: This alert applies to customers with active Insights and Premium subscriptions.

Exclusions: iOS (Apple) devices that have Family Zone installed in Filter Only mode on their child’s device will not generate Hazardous apps alerts.

What is a hazardous app?

Hazardous apps can prevent our content filtering technology and school filter systems from operating. 

Why did I get this alert?

Because we have detected an app has been installed on your child’s iOS (Apple) or Android device which is typically used to by-pass controls.

What do I need to do?

Speak to your child about the app. If there’s no valid reason for it, remove it or have them remove it. 

TIP: if the app is a VPN App it will interrupt our control features and it should be removed.

Why can hazardous apps be installed?

Apple and Android do not allow us to block specific apps from being downloaded.   Customers with a Premium subscription can block access to the App store preventing children from installing any apps on their iOS (Apple) or Android device.

Why would my child install a hazardous App?

Most likely to bypass our controls or to hide what they are doing. 

This may be because the controls are too strict or that they wish to do improper things.  Talk to your child and find out what they are trying to access and, if applicable, adjust controls accordingly.

TIP: Read our help guides to find out How to: manage internet filtering rules or our Content Filtering feature guide.

How do I deal with regular behaviour like this?

Breakdowns in behaviour are an opportunity to communicate and engage with your child. Check out our guide to dealing with misbehaviour.  

Are there settings which may discourage my child from violating controls?

Yes, customers with a Premium subscription can set consequences for when children violate controls. 

TIP: Read our help guides to find out How to: manage consequences or our Alerts & Consequences feature guide

I received the notification but I can’t see a To do in my account. Why?

This likely means either:

  1. The issue has been resolved and we’ve detected the app is no longer on the device, or

  2. Another user with parent access has closed the To do.

 If you are at all concerned, you should check the device.