Why did I get this alert? 

We have detected that permissions for Location have not been granted on this Mobile Zone device.


What do I need to do?
Open the Mobile Zone app on the affected device and fix the permissions (see below).


How do I enable Location permissions?


Apple iOS

Open the Mobile Zone app on the affected iOS device.

Tap on Please fix permissions

Tap on Device Location

Tap on Location

Select Always


Open the Mobile Zone app on the affected Android device.
Tap on Please complete device configuration
Tap on Device Location
Tap 'Allow'


Why does Mobile Zone need location enabled?

Mobile Zone requires the location to be enabled so that we can keep the device protected at all times.

Why can't I accept location permissions on my iOS device?

You might have locked the location restrictions.

Go to settings

Tap General

Tap Restrictions and enter your parental passcode

Tap Location Services and ensure Allow Changes is enabled

Open the Mobile Zone app and you should be able to accept Location Services now


Go to settings

Tap Privacy

Tap Location Services

Ensure the feature is enabled

Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive. Read our guide for more information.

How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage. Check out our guide to dealing with misbehaviour.