Why did I get this alert?

We have detected that permissions for Battery Manager have not been granted on this Android device.


What do I need to do?

Open the Mobile Zone app on the affected Android device and fix the permissions (see below).


How do I enable Battery Manager permissions?

Open the Mobile Zone app on the affected Android device.

Tap on Please complete device configuration

Tap on Battery Optimisation

On the drop down menu, select "All Apps"

Tap on Mobile Zone

Select “Don’t Optimise” 

Tap the back button to return to the Mobile Zone App


Why does Mobile Zone need access to disable this feature?

Mobile Zone requires this permission so that we can ensure our filtering works correctly at all times.

Read Device ID is only required for Android version 6.0 and above.

Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive. Read our guide for more information.

How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage. Check out our guide to dealing with misbehaviour.