Why did I get this alert?

We have detected that permissions for Usage Access have not been granted on this Android device.


What do I need to do?

Open the Mobile Zone app on the affected Android device and fix the permissions (see below).


Troubleshooting


How do I enable Usage Access permissions

Open the Mobile Zone app on the affected Android device.

Tap on Please complete device configuration

Tap on Usage Access

Tap on Mobile Zone

Enable usage tracking

Tap the back button to return to the Mobile Zone App


Why does Mobile Zone need access to this feature?

Mobile Zone requires this permission to grant us the ability to disable the Google Play Store as required by the users policy settings.


Usage Access is only required for Android version 5.1 and above.


Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive. Read our guide for more information.


How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage. Check out our guide to dealing with misbehaviour.