Mobile Zone requires this permission in order to prevent device users from changing some of the settings required to protect the device.  

If we detect that these permissions have not been granted or previously granted permissions have been revoked we create a Red Alert (email, To do and push notification) and a Red Flag. 

Things to know

Devices: This alert relates to Android smart devices only.

Email Notification (requires email address): Yes

Push Notification (requires Zone Manager installed): Yes

Alarms: Yes, in the device details screen and the user dashboard for whom the device is associated with.  The alarm will no longer show when the permissions have been granted again.

Disable Notifications: No.

Mute Notifications: No.

To Do: Yes. To dos will have to be manually closed when the device generates traffic again.

Red Flag: Yes. A device not seen in 24 hours red flag is logged.

Consequences: No

Eligible customers: This alert applies to customers with active Insights and Premium subscriptions.

Exclusions: None

Why did I get this alert?

You received this alert because we have detected that the usage access permission is not granted for a Mobile Zone protected Android device on your account.

What do I need to do when I get this alert?

Grab the device and reinstate the permission.

TIP: Read our help guide to find out How to: reinstate usage access permissions.

What device types need the usage access permission granted?

Android smart devices (phones and tablets) need the usage access permission granted.

Can I restore the permissions remotely?

No, you need to have access to the device to restore the permissions.

Does granting the usage access permission mean you can see what’s happening on the device?

No, we can’t see what is happening on this device, we only use this permission to control access to other settings on the device.

Can I prevent my children from turning off usage access permissions?

No, we are limited in the control we have over the phone.  We monitor and alert parents when the status changes.

Why does my child adjust the permissions on the device?

Most likely to bypass our controls or to hide what they are doing. 

This may be because the controls are too strict or that they wish to do improper things.  Talk to your child and find out what they are trying to access and, if applicable, adjust controls accordingly.

TIP: Read our help guides to find out How to: manage internet filtering rules or our Content Filtering feature guide.

How do I deal with regular behaviour like this?

Breakdowns in behaviour are an opportunity to communicate and engage with your child. Check out our guide to dealing with misbehaviour.  

I received the notification but I can’t see a To do in my account. Why?

This likely means either:

  1. The issue has been resolved and we’ve detected the notification permissions have been granted, or

  2. The Mobile Zone service has been cancelled through your online account, or

  3. Another user with parent access has closed the To do.

 If you are at all concerned, you should check the device.