Why did I get this alert?
We have detected that permissions for Read Device ID have not been granted on this Android device.
What do I need to do?
Open the Mobile Zone app on the affected Android device and fix the permissions (see below).
How do I enable the Device ID permissions?
Open the Mobile Zone app on the affected Android device.
Tap on Please complete device configuration
Tap on Read Device ID
What are Device ID permissions?
These permissions allow Mobile Zone to access device identification information. This allows us to associate the device with cyber safety policies.
Read Device ID is only required for Android version 6.0 and above.
Why does Mobile Zone need access to this information?
Mobile Zone requires this permission to enable filtering to work correctly.
Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive. Read our guide for more information.
How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage. Check out our guide to dealing with misbehaviour.