Why did I get this alert?

We have detected that device administrator permissions has been disabled on this Android device. This means the device is currently unprotected or that the user is disabling filtering when they choose. 


What do I need to do?

You should check this device and ensure the administrator permissions are granted. See instructions below.


Troubleshooting


How do I enable the Administrator permissions?

Open the Mobile Zone app on the affected Android device.

Tap on Please complete device configuration

Tap on Device Administrator

Tap Activate this device administrator


Why does Mobile Zone need to activate a device administrator?

Mobile Zone requires this permission so that we can ensure our filtering works correctly at all times.


Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive. Read our guide for more information.


How do I deal with regular behaviour like this?
Breakdowns in behaviour are an opportunity to communicate and engage. Check out our guide to dealing with misbehaviour.