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Troubleshooting Mobile Zone for iOS

Activating Mobile Zone App

Please click the following link for instructions on activating the Mobile Zone  App


Safari does not open after activating Mobile Zone App


After entering the activation key, selecting family member and pressing activate, nothing happens

  • Open Settings on iOS device
  • Menu: Settings > General
  • Menu: General > Restrictions
  • Check Safari is not disabled within device restrictions


  • Open Settings on iOS device
  • Menu: Settings > Safari
  • Select: Advance at the bottom of the menu

  • Check that JavaScript is enabled


Profile Installation Failed - Mobile Device Management is already installed.


This error will occur if there is an MDM profile already installed on the iOS device. Apple only allows one MDM profile to be installed on an iOS device. If this device has a school management profile installed, do not remove it.

  • Open Settings on iOS device
  • Menu: Settings > General
  • Select: Device Management
  • Remove the existing MDM Profile


Profile Installation Failed - The new MDM payload does not match the old payload


This error will occur if there is an existing Mobile Zone MDM profile already on the iOS device.

  • Open Setting on the iOS device
  • Menu: Settings > General
  • Select: Device Management > Family Zone
  • Select: Remove Management
  • Activate Mobile Zone App

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Troubleshooting Mobile Zone for Android


Activating Mobile Zone App

Please click the following link for instructions on activating the Mobile Zone  App


VPN permission are requested after every Reboot


On Android versions (4.0.3 - 4.4), each time the phone is rebooted, all VPN permissions need to be re-granted. This is a feature of the earlier versions of the Android operating system. Thus after each reboot the VPN permissions for Family Zone will need to be re-granted. Updating to a later version of Android will resolve this issue.


Unable to uninstall the Mobile Zone App on Android.


Open: Devices setting menu
Menu: Security > Other security settings
Select: Device administrators
Turn off: Family Zone
Uninstall Family Zone App