Troubleshooting Mobile Zone for iOS
Activating Mobile Zone App
Please click the following link for instructions on activating the Mobile Zone App
Safari does not open after activating Mobile Zone App
After entering the activation key, selecting family member and pressing activate, nothing happens
- Open Settings on iOS device
- Menu: Settings > General
- Menu: General > Restrictions
- Check Safari is not disabled within device restrictions
- Open Settings on iOS device
- Menu: Settings > Safari
- Select: Advance at the bottom of the menu
Check that JavaScript is enabled
Profile Installation Failed - Mobile Device Management is already installed.
This error will occur if there is an MDM profile already installed on the iOS device. Apple only allows one MDM profile to be installed on an iOS device. If this device has a school management profile installed, do not remove it.
- Open Settings on iOS device
- Menu: Settings > General
- Select: Device Management
- Remove the existing MDM Profile
Profile Installation Failed - The new MDM payload does not match the old payload
This error will occur if there is an existing Mobile Zone MDM profile already on the iOS device.
- Open Setting on the iOS device
- Menu: Settings > General
- Select: Device Management > Family Zone
- Select: Remove Management
- Activate Mobile Zone App
Troubleshooting Mobile Zone for Android
Activating Mobile Zone App
Please click the following link for instructions on activating the Mobile Zone App
VPN permission are requested after every Reboot
On Android versions (4.0.3 - 4.4), each time the phone is rebooted, all VPN permissions need to be re-granted. This is a feature of the earlier versions of the Android operating system. Thus after each reboot the VPN permissions for Family Zone will need to be re-granted. Updating to a later version of Android will resolve this issue.
Unable to uninstall the Mobile Zone App on Android.
Open: Devices setting menu
Menu: Security > Other security settings
Select: Device administrators
Turn off: Family Zone
Uninstall Family Zone App