The Family Zone Box manages all devices on your home network. Each time a new device is connects to the Family or Guest WiFi networks, it is assigned to the guest profile and a notification is sent to parents. 

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Registering Devices via Portal

When you receive a New Device Connected notification it means a users device has connected to your Network which is new to the Family Zone system. You can ignore this notification. In this case the user will have your Guest profile applied.

If you would like an alternative setting for this device, please follow the below;

  • Log in to Portal > To Do
  • Find: To-Do item "New Device Connected"
  • Assign: Device to a family member
    • Select: Device type
    • Select: Device owner
    • Name the device
  • Assign: Device as a guest
    • Select: Device type
    • Select: Guest
  • Block the device if it unknown

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Registering Devices via Web Browser

  • On the new device, browse to:
  • Enter: Parent pin number
  • Fill out: Device name
  • Select: Device type
  • Select: User who uses the device
  • Submit

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Things you need to know

Register devices carefully

Family Zones Cyber Safety Profiles are enforces by identifying a device and associating it with a family member. This will ensure that the device is filtered correctly for this family member. Find out more about Cyber Safety Profiles here.

Selling or giving away a registered device

If you sell a device, for example on eBay or Gumtree, then until your Family Zone account has been updated to remove the device from your family, the Cyber Safety Settings will continue to apply the filtering for that device.