Status: Active


  • Buy a Box or FZ ONE mobile device from Family Zone and return it within 30-days of purchase for a full refund. 
  • To receive the money back guarantee, the FZ ONE or the Family Zone Box must be returned in a saleable condition, including its original packaging.

Eligibility & Limitations

  • Available from December 1, 2015 until offer ends
  • Limited to 1 per customer.


  • This offer is not transferable, nor can it be redeemed for cash.
  • All products and services provided subject to our Customer terms (see our website).
  • We reserve the right to vary or cancel this promotion at any time without notice to potential customers.  Customers already signed up to this Promotion will be unaffected by any Promotion change unless we are required to change the Promotion for operational or legal reasons or otherwise as permitted by our Customer Terms.
  • 30 day period commences from the date you purchase the Box.

Return Process

  • If you want to return the Family Zone Box or FZ ONE mobile device and claim the money back promise, customers are required to complete our Box Return Form.
  • Customer support will contact you to finalise the process.