The Mobile Zone VPN creates a secure network connection between Family Zone devices and Family Zone pushing all internet through the Family Zone filters. This ensures that the device is protected by Family Zone at all times, even when outside of the house.


megaphone icon 

Benefits

 

Filtering when outside of home

The Family Zone’s App includes technology to route mobile data through Family Zone’s filters via a VPN. Our full suite of controls is available including web filters and social network controls.


Detection of VPN violation

Family Zone technology is built to identify (as much as we can) attempts by your kids to violate mobile device operating systems or Family Zone controls. If they Jailbreak the device or remove our App you’ll be notified, and their internet access set to "Sleep".


Works with schools

Most schools these days implement filtering systems and many install technology on mobile devices brought to school. In most instances, Family Zone technology can work in conjunction with, or defer to, a school’s system. Please contact our support team for further information.


error, exclamation, mark, warning icon 

Things you need to know


Not compatible with all devices
Only compatible iOS and Android devices are supported.

Syncing and data usage
Policies for managing your family's devices are stored in the Family Zone Web Account. The App regularly contacts Family Zone to ensure the policies are in-sync. There is a small amount of data usage associated with the App syncing with the Family Zone Web Account and battery usage, both are unnoticeable.

Not compatible with some School technologies
The Family Zone App is not compatible with MDM technologies installed on iOS devices by some schools. Also to ensure the Family Zone VPN works with school systems it has been designed to "switch off" when the device connects to a school WiFi network. We call this "Safe WiFi" and for it to work the school's WiFI network needs to be registered in Family Zone. Click here to find out more.

We try but can't promise to detect all violations
In most instances, we can detect violations of the devices (where our App is installed) or of our App. It does, however, depend on what's been done and if the device is online.

Sleep time is by default triggered for kids that violate devices
Be aware that by default Family Zone will put a user's internet access (on all of their devices) to Sleep if the Family Zone detects a violation on one of their devices. So, if you or they, remove the App be prepared for blocked internet access. You can re-instate standard access routines through the Dashboard in the Family Zone Web Account


.

help, mark, question icon 

Frequently Asked Questions 


Do I need the Mobile Zone App on my phone?
No, the App is only for kid's smart devices like mobile phones and tablets that leave the house network.

How does it control my kid's internet?
The Family Zone App installs device management technology to manage access to device features. This technology is in regular contact with the Family Zone servers to keep rules in-sync. Our App also installs VPN technology to route internet (data) traffic through the Family Zone web-filters.

Will it slow down the internet?
In most circumstances, Family Zone's ‘fast filtering technology’ will be imperceptible. If you're using Family Zone outside of our supported countries then you may notice some latency as traffic needs to be routed across the internet.

Will it work with my school filters?
Yes. Family Zone’s filtering technology has been designed to "switch off" when the device connects to a school WiFi network. We call this "Safe WiFi" and for it to work the school's WiFi network needs to be registered in Family Zone. Find out about Safe WiFi here.

I have a Box, do I need the App?
The Mobile Zone App has 3 roles. 1. Filtering when devices leave the Family Zone home network. 2. Scanning Apps installed on the device. 3. Controlling accessible device features. If you need any of these functions then we recommend the installation of the App.

Do I need the Box to have the App?
No. We do , however, highly recommend the Family Zone Box. It allows you to create a personal internet experience for all users in your home and most importantly it allows you to control internet access for all devices including PCs, Smart TVs, gaming platforms and even guests in your home.

Can I uninstall the app?
Yes. The App can be deleted however that does NOT affect the parental control features. To remove all of the Family Zone technology you need to either 1. Sign in to the Family Zone Web Account and cancel the service; or 2. Open the App, go to Settings (using your Parent PIN) and clicking Remove.

Can my kids delete the app?
Yes. The App can be deleted however that does NOT affect the parental control features. And in fact, if they do it, Family Zone will temporarily move them to "Sleep Time" and you’ll be quickly alerted. There are more sophisticated ways kids may try to hack or violate the App or the device’s operating system. Family Zone can typically detect these and will notify you.

Will all apps on my child's device still work?
Most will. Apps blocked by Family Zone obviously won't and some apps which block VPN technology may now not operate properly.