Children registered with Family Zone can send their parent/s a message requesting change to policy settings. We call this an Access Request which can be submitted from a blocked page, from home.tools and from the Family Zone App. Resultant requests are posted as To-Dos in the Portal and emailed to parents.
Respond to blocked websites
If your children get blocked then in most instances our block page will be presented. Children can then submit an Access Request to you requesting a permanent or temporary change to policies. This gets emailed to you allowing you to respond wherever, whenever and however you like.
Things you need to know
Access Requests send email notifications
Parents will be notified by email when an access request is submitted by a child.
You can ignore & close Access Requests through the 'To Do' in Portal.
Webpage Access Requests provide an option for Parents to control the website access in each routine period, overwriting the category filtering. Find out more here.
An option of an Access Request, is to perform a Quick Time Change. This quickly changes their routine period for a set duration to a different one, such as Play Time.
Will my child know why they're being blocked from a webpage?
Generally yes, and they will be re-directed to a Family Zone Blocked Page. This page explains what webpage being accessed and why it was blocked. For SSL sites, Family Zone cannot re-direct to the block page. If blocked these pages will time-out.
No however, the 'To Do' for the Access Request will not remove itself. To remove the 'To Do', open the request and click the 'ignore & close' option.
Yes, Parents will receive an email. Text messages are NOT available at this time.
We recommending having the child send an access request from the blocked page. You can then change the specific site access. You may also choose to borrow the device (as yourself) from a block page. This will give the device your policy settings for an hour.
No, the Access Request option is a function available on all Family Zone block pages and our App.
You will need to log into our Family Zone Portal from your phone.
Please ensure that your email address is correct for your Family Zone account and that the emails from Family Zone are not in your junk folder.