When you first create a Zone in Family Zone, you will be set as the Primary Parent and Zone Owner. As the Zone Owner you have special rights including the ability to create other parents in your family. This guide describes the role of the Parent and Zone Owner.

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Full account access

The Parent role allows full account access including rights to create additional parents and family members, maintaining Family Zone settings, billing and support help.

Modify family members

Parents have the ability to set custom settings for their Zone users.

Unrestricted internet access

By default, Parents are not blocked or tracked in the Family Zone. This setting can be changed by users with the Parent role.

Receive email notifications and usage reports

Users with the Parent role in Family Zone will receive account notifications and periodic usage reports for their family.

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Things you need to know

First parent is the Zone Owner
The user whom creates the Family Zone account has special permissions and cannot be deleted. All additional Parents can create and maintain family members, and Family Zone settings.

Do NOT give your kids parent access
Do not configure your children as Parents and do not give your kids access to your Family Zone Account. Only parents should have access to the Family Zone account and family settings. Your kids do not need access to the Family Zone Web Account or Zone Manager App

 in any circumstance.

Disputes between parents
Family Zone will not arbitrate disputes between parents. We will at all times comply with the requests of the zone owner and any user's primary parent.

Parent access can be removed
Users with Parent access can assign parent access to other users in their Family and they can also remove it. Doing so sends an email to the relevant user telling them what has happened.

Shared parenting
Only Zone Owners can receive requests relating to shared parenting arrangements. Shared parenting refers to situations where a user resides in more than one location and the relevant home owners wish to define parental control settings that will apply in their respective homes.

Remember your PIN
All Parents will need to remember their PIN. PINs are required for authorising device registrations, borrowing devices and changing account security settings.

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Frequently Asked Questions

Can another parent become the Zone Owner?

No, the Zone Owner cannot be modified once the account is created.

How many parents can an account have?

An account can have any number of family members with Parent access. We caution the use of this feature and suggest it be limited to one or two parents maximum.

What can I do with parent access?

Parent access allows users to receive usage notifications, access requests, customise routines, internet access, controlled social, device features.

Why can't I give my kids parent access?

If kids have Parent access, they can log into the Family Zone Web Account or Zone Manager App and change their internet access and routines.

Why can't I use the same email address for all parents?

We require a different email address for each Parent as we send account notifications, usage reports and more.

Can I have the same PIN for all parents?

You can but it's not recommended.

Does Family Zone track usage for parents?

Parents and adults are not tracked by default however this setting can be changed.

Can you see my bank details?

No, we cannot see any secure information such as banking details, superannuation details, email contents etc.

Can I filter adults?

Yes, the Adult Profile can be modified to include blocking on certain categories at your discretion.