Content filtering is the process of inspecting and restricting access to internet content including websites and online access to games, social media and streaming services.

Our content filtering service allows you to easily control the internet and app activity of your children and set custom rules for specific websites.


What is Content Filtering?

Our sophisticated content filtering allows parents to manage screen-time quickly and easily.  

  • Take advantage of pre-set age-profile defaults to protect your child automatically.

  • Customise school, study, play and sleep times by setting routines that work for you.

How does Content Filtering Work?

Our content filtering system is constantly at work searching the internet, identifying and classifying web pages and internet traffic. Once a website or traffic has been assigned a Category, our content filtering will:

  • Check your child’s routine to determine their current access period (Play, School, Study, and Sleep).

  • Check the category against their age profile settings.

  • Determine access based on whether that category is blocked or allowed in an access period.

What is a Web Category?

A Web Category is a logical grouping of internet traffic that allows us to control access to similar types of websites or apps. Categories include Gaming, Social Networking. Education, News and so on.

How can I tell what Web Category a website is?

You can use our Website Check feature under the Insights menu  in your web portal.

TIP: Read our help guides to find out How to: check a site’s Web Category.

Can I tell what Web Category app traffic is?

Yes.  We’ve included the Web Category for iOS (Apple) and Android apps in their review.

TIP: Read our help guides to find out How to: check installed apps or contact our support team for help.

Can or should I modify the suggested rules?

Great care has been taken by our Cyber Experts putting together recommended settings. You are of course free to modify these. Please be aware that because of the complexity of the internet, occasionally unexpected results can occur.

TIP: Read our help guides to find out How to: manage internet filtering rules.

How can I understand the impact of changing category settings?

Each category includes an explanation of the category and types of websites associated. If you have any more queries, please contact our support team.

Can I control access to specific websites?

Yes. Through your online account you can add web addresses and you can choose which Age Profiles and access periods to block or permit access.

TIP: Read our help guides to find out How to: add a custom rule for a website.

Can I control access to specific apps?

Some.  You should check out the Internet Filtering & Rules section of your online account for apps that we can control specifically.  We’ve put in controls for the most popular apps.

TIP: Read our help guides to find out How to: manage internet filtering rules.

My kids use an app which does not appear in the list. Can I get it added?

Possibly. Please contact our support team and they’ll have a look.

Can I control Facebook seperately to Instagram and WhatsApp?

No right now. Facebook owns all of these services and provides them through the same platforms, making it impossible for us to differentiate between usage of them.

Can Android notifications be blocked?

No. 

At this stage, we are unable to isolate and control Android Push Notifications. Android Push Notification are blocked during Sleep time, along with other Internet-enabled functions.

How does Content Filtering work with School Community?

If your child is linked or enrolled to a School which participates in our School Community service then internet access will be controlled by your child’s school during school time. School time is determined by the School. 

If you wish to temporarily control your child’s access during school time you can change your child’s routine through a quick time change (in User dashboard) or by changing the day type (in User > Calendar) .

To permanently remove access of your school during school time you will need to unlink the school. Go to User > Settings.

Can a website be assigned the wrong Category?

Yes. The categorisation engine is clever, but it isn’t perfect. So you may occasionally find sites that have not yet been categorised or may be incorrectly categorised. Please let us know if you believe you have found an error or issue. Only by working together can we keep our kids safe.

TIP: If you think a website is incorrectly categorised please contact our support team with details and we will review.

Feature availability 

Content Filtering is only available with Premium subscriptions.