Users with administrative access to devices are able to remove the Family Zone app.  We monitor Family Zone protected devices to ensure that they have all the components required to ensure the device is protected which includes the Family Zone app.

Things to know

Devices: This alert relates to Family Zone apps and applications installed on your child’s  iOS (Apple) and Android smart devices and Windows and Mac computers.

Email Notification (requires email address): Yes

Push Notification (requires Zone Manager installed): No

Alarms: Yes, in the device details screen and the user dashboard for whom the device is associated with.  The alarm will no longer show when the app is installed again..

Disable Notifications: N/A

Mute Notifications: N/A

To Do: Yes. Windows and Mac To dos close automatically, iOS (Apple) and Android To dos will have to be manually closed.

Red Flag: No.

Consequences: Yes. Premium subscriptions can apply a consequence that puts the user into sleep meaning they are unable to use other devices they are associated with.

Eligible customers: This alert applies to customers with active Insights and Premium subscriptions.

Exclusions: Chromebooks.

Why did I get this alert?

Because your child has removed our app from  their device. 

What do I need to do when I get this alert?

Speak to your child and grab the device and reinstall the Family Zone application. 

If you have enabled Consequences then your child will likely be in Sleep Time. You can change their access in your account.

TIP: Read our help guides to find out How to: cancel the sleep time consequence or our Alerts and Consequences feature Guide.

How do I reinstate Mobile Zone on a Windows or Mac computer?

Download the latest Mobile Zone application from our website onto the device that you want protected. Once you’ve done that, simply install the application again.  It should automatically register back onto your account, but you should check to make sure.

TIP: If you are a premium customer who has turned on consequences you may need to take the user out of sleep time in order to be able to access the App or Google Play store. 

TIP: Read our help guides to find out How to: cancel the sleep time consequence and How to: reinstate Mobile Zone on a Mac or How to: reinstate Mobile Zone on Windows.

How do I reinstate the Family Zone app on my child’s iOS (Apple) or Android smart device?

You can download the app from the App or Google Play store.  It should automatically register back onto your account, but you should check to make sure.

TIP: If you are a premium customer who has turned on consequences you may need to take the user out of sleep time in order to be able to access the App or Google Play store. 

TIP: Read our help guides to find out How to: cancel the sleep time consequence and How to: reinstate Family Zone on my child's iOS (apple) device or How to: reinstate Family Zone on my child’s Android.

What if I no longer want that device protected by Family Zone?

You’ll need to cancel the Family Zone service via your online account.

TIP: Read our help guide to find out How to: remove devices from your account.

Why can my child remove the Family Zone application?

We are unable to stop your child from attempting to remove the app if they have administrative access to the device.

What we do is  monitor all devices protected by Family Zone and notify parents and schools as soon as we become aware that the Family Zone has been removed.  

Can I prevent my child from removing the Family Zone apps?

Yes, there are steps that you can take on devices that will stop children from being able to uninstall Family Zone.  These will mean that they are unable to remove any applications.

TIP: Read our help guides to find out how to set up administrator and user accounts on Windows and Mac laptops and How to: prevent app removal or installation on an iOS (apple) device or How to: prevent app removal on Android.

Why would my child delete Family Zone?

Most likely to bypass our controls or to hide what they are doing. 

This may be because the controls are too strict or that they wish to do improper things.  Talk to your child and find out what they are trying to access and, if applicable, adjust controls accordingly.

TIP: Read our help guides to find out How to: manage internet filtering rules or our Content Filtering feature guide.

How do I deal with regular behaviour like this?

Breakdowns in behaviour are an opportunity to communicate and engage with your child. Check out our guide to dealing with misbehaviour.  

Are there settings which may discourage my child from violating controls?

Yes, customers with a Premium subscription can set consequences for when children violate controls. 

TIP: Read our help guides to find out How to: manage consequences or our Alerts & Consequences feature guide

I received the notification but I can’t see a To do in my account. Why?

This likely means either:

  1. The issue has been resolved and we’ve detected Family Zone has been reinstalled, or

  2. The Family Zone service has been cancelled through your online account, or

  3. Another user with parent access has closed the To do.

 If you are at all concerned, you should check the device.