Users may attempt to get around the Mobile Zone filtering by uninstalling the Mobile Zone App from their devices. Parents are alerted when this occurs and children are set to sleep time which will block all internet access for them. 


megaphone icon 

Reinstall Mobile Zone on Apple iOS

A user can violate the Mobile Zone App filtering in three ways. Listed below are the violations they may attempt and how to fix them.


User has uninstalled the Mobile Zone App



Re-install the Mobile Zone app as follows:


First Checkpoint
Second Checkpoint
  • Install the Mobile Zone app from App Store or Google Play
  • Open Mobile Zone app
  • If you see four circles, then Mobile Zone is once again active.
  • If the Mobile Zone app asks for an activation key, see second checkpoint
  • Sign in to your Account
  • Click: My zone > Devices > Select affected User Device 
  • Select: Cancel Mobile Zone App Service
  • Select: Install Mobile Zone App
  • Follow steps > Generate Key
  • Open Family Zone App
  • Input activation key > Select user
  • Follow all Pop-up installation instructions



Child has turned off the Mobile Zone VPN

Re-enable VPN Connect On Demand

  • Open devices settings menu
  • Menu: General > VPN
  • Select: Family Zone VPN Configuration
  • Click: Blue information circle
  • Turn on: Connect On Demand

More information on VPN Connect on Demand can be found here


User has removed the Mobile Device Management (MDM) Profile


Via Mobile Zone App
Via Account - Method One
Via Account - Method Two
  • Open the Mobile Zone app on the affected iOS device.
  • Tap on Install Profile
  • Follow all Pop-up installation instructions



  • Sign in to your Account
  • Click: My zone > Devices > Select affected User Device
  • Select: Cancel Mobile Zone App Service
  • Select: Install Mobile Zone App
  • Follow steps > Generate Key
  • Open Family Zone App
  • Input activation key > Select user
  • Follow all Pop-up installation instructions
  • Sign in to your Account
  • Click: Services > On the second box click Go > Activate
  • OR Click: Services > On the second box click Set up more devices
  • Follow steps > Generate Key
  • Open Family Zone App
  • Input activation key > Select user
  • Follow all Pop-up installation instructions




megaphone icon 

Reinstate the Family Zone filtering on Android


Violating the Mobile Zone App on an Android device means a much more effort than on an iOS device. Listed below are the violations they may attempt and how to fix them.


Child has uninstalled the Family Zone App

Re-install Mobile Zone

  • Sign in to your Account
  • Click: My zone > Devices > Select affected User Device 
  • Select: Cancel Mobile Zone App Service
  • Select: Install Mobile Zone App
  • Follow steps > Generate Key
  • Reinstall: Family Zone App
  • Input activation key > Select user > Enroll
  • Allow all app permissions

Child has removed the Device Administrator Rights

Re-enable Device Administrator rights

  • Open: Mobile Zone app on the affected Android device.
  • Tap: Please complete device configuration
  • Tap: Device Administrator
  • Tap: Activate this device administrator


error, exclamation, mark, warning icon

Things you need to know


Family Zone cannot stop your child from attempting to remove the Mobile Zone App

Family Zone is unable to stop your child from attempting to remove the App from their devices. We place the child in sleep time and alert parents by email when we detect a violation and it is up to the parent to take action on it.


Sleep time set when violations are detected

Family Zone will place a child in Sleep time when we detect a violation. This is to prevent children from accessing inappropriate content on the internet.



help, mark, question icon
Frequently Asked Questions

I tried to remove the Mobile Zone App from my child's device and now they cannot access internet, what has happened?
Family Zone sets users to Sleep when we detect a violation on the device to stop the child from accessing inappropriate content. To uninstall the App correctly, follow the how to here.

My child keeps violating their device, can Family Zone stop this?
No, Family Zone can only alert parents of violations as we are restriction by the devices developer.

I attempted to reinstall the Mobile Zone App and was given an error about MDM payload. What do I do?
If this error occurs, you will need to remove the device profile in settings. Click here for further instructions.