The Family Zone Box creates a safe home computing network and a high-performance internet filter. If you are having difficulty with your Box and the Troubleshooting Guide does not resolve these then you should log a fault.



megaphone icon 

Log a fault with a Family Zone Box & make a warranty claim


Log a fault


  • Log into the Family Zone Web Account
  • Menu: Help
  • Select: New support ticket
  • Enter these details:
    • Box ID
    • Detailed description of the fault
    • What troubleshooting you have completed
    • How long you have owned the Box
    • Where you purchased it
  • Receive a response within 1 working day. We will inform you of our suggested next steps.