The Family Zone App is constantly working in the background to keep your kids safe. This guide details the current available Alerts. These will be enabled by default however, you can disable them in the Family Zone Web Account or Zone Manager App.


Device Alerts are only available on devices with an active Family Zone App installed.

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Benefits


Notifications for app installs

You can be notified if your family members install new apps. If you have a Cyber Expert you'll get their review of the app send directly to you by email.

 

Notifications for device violations

You will be notified if your kid's devices are violated (eg Jail-breaking) or Family Zone's technology has been compromised.


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Things you need to know


 Operating system compromised alerts

Jail-breaking is the process of removing limitations on iOS, Apple's operating system for iPhone, iPod touch, iPad, and second-generation Apple TV. Other operating systems can be similarly compromised. Jail-breaking violated manufacturer's terms of use.


There is typically no good reason for your child to 'jail-break' their device. If they have it is most likely to access unsafe apps or to circumvent the Family Zone App. If you have installed the App on your kid's devices then can choose to be notified if they compromise their operating system. In this circumstance, we urge you to immediately remove the device from your child, reset it and engage with them on safe use of technology.


SLEEP MODE: In Alerts, you can also set your kid's routine to be Quick Time Changed to Sleep Time, if one of their devices is compromised.


bin, delete, empty, out, recycle, remove, trash icon Family Zone App removed alert

If you have installed the Family Zone App on your kid's devices then you can choose to be notified if they remove the App or associated profiles. In this circumstance, we urge you to immediately remove the device from your child, reset it and engage with them on safe use of technology.


SLEEP MODE: In Alerts, you can also set your kid's routine to be Quick Time Changed to Sleep Time, if one of their devices is compromised.

download icon New app installed alert

If you have installed the Family Zone App on your kid's devices then you can choose to be notified if they install new apps. We encourage you to use these notifications to engage your family in conversations about safe-use of technology. 

android, google icon Illegitimate apps installed 
Some Android devices allow for apps to be directly installed via an APK (app installation file). As these apps aren't required to be installed from Google Play, there can be some security issues. Family Zone flags these devices so that parents are aware that these phone can be compromised. To disable this option, on the Android device go to Settings > Security > Unknown Sources and ensure this feature is disabled.

Filtering disabled alert

Within the app, parents have the option to disable the VPN filtering for a set amount of time. This can be done by clicking the settings icon and inputting your parent pin. Check the App for the time remaining before filtering is enabled again.


Permission refused: Access phone information

As there are a large range of android devices on the market, Family Zone requires device information to provide the best customer experience.


Permission refused: Allow VPN

The Family Zone VPN is required to be enabled to send data to our filtering server when children are not connected to a safe network.


Access usage statistics permission refused

To allow the Family Zone App to restricted apps such as Google Play correctly, we require this permission to be enabled on children's devices.


Battery Optimisation is on

To allow the Family Zone App to work correctly, we require battery optimisation to be disabled.


apple, ios, ipad icon  android, google icon Only compatible iOS and Android devices supported

The Family Zone App works on most popular iOS and Android devices. Search for compatible devices here

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Frequently Asked Questions

 

What alerts will I get as a parent?

By default, parents will be notified when an app is installed and the device is violated. If the device is violated or the Family Zone App is removed, users will be set to 'Sleep Time' which turns off all access to the internet for the remainder of the day.

How can I turn of alerts?
Alerts can be turned off for each cyber safety profile in Cyber Safety > Controls > Alerts.

I received a notification that my child has jail-broken their device, what do I do?
Family Zone is unable to assist with fixing jail-broken devices. We recommend you take the device to a qualified device repair shop. Please be aware that jail-breaking can void warranty.

My kid's smart device has the alert 'Settings allow illegitimate apps', what do I do?
On the Android device go to Settings > Security > Unknown Sources and ensure this feature is disabled.


An alert saying 'filtering disabled' shows on my child's device