The Family Zone App is constantly working in the background to keep your kids safe. This guide details the current available Alerts. These will be enabled by default however, you can disable them in the Family Zone Web Account or Zone Manager App.
Notifications for app installs
You can be notified if your family members install new apps. If you have a Cyber Expert you'll get their review of the app send directly to you by email.
Notifications for device violations
You will be notified if your kid's devices are violated (eg Jail-breaking) or Family Zone's technology has been compromised.
Things you need to know
Operating system compromised alerts
There is typically no good reason for your child to 'jail-break' their device. If they have it is most likely to access unsafe apps or to circumvent the Family Zone App. If you have installed the App on your kid's devices then can choose to be notified if they compromise their operating system. In this circumstance, we urge you to immediately remove the device from your child, reset it and engage with them on safe use of technology.
SLEEP MODE: In Alerts, you can also set your kid's routine to be Quick Time Changed to Sleep Time, if one of their devices is compromised.
Family Zone App removed alert
New app installed alert
Within the app, parents have the option to disable the VPN filtering for a set amount of time. This can be done by clicking the settings icon and inputting your parent pin. Check the App for the time remaining before filtering is enabled again.
Permission refused: Access phone information
As there are a large range of android devices on the market, Family Zone requires device information to provide the best customer experience.
Permission refused: Allow VPN
The Family Zone VPN is required to be enabled to send data to our filtering server when children are not connected to a safe network.
Access usage statistics permission refused
To allow the Family Zone App to restricted apps such as Google Play correctly, we require this permission to be enabled on children's devices.
Battery Optimisation is on
Only compatible iOS and Android devices supported
Frequently Asked Questions
What alerts will I get as a parent?By default, parents will be notified when an app is installed and the device is violated. If the device is violated or the Family Zone App is removed, users will be set to 'Sleep Time' which turns off all access to the internet for the remainder of the day.
An alert saying 'filtering disabled' shows on my child's device