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Child can’t join Snapchat group chat

My child is on the 13-15 setting so should be able to join group chat with friends or make calls on Snapchat except in sleep mode, but he says he’s not able to.
1 Comment

Hi Sarah,


From looking at your son's traffic logs, I can only see hits for Snapchat being blocked in Sleep mode, and a few hits for gifs being blocked in Snapchat which are falling under the Includes Mature Content filter.

If unblocking this filter does not fix the issues, please feel free to give us a call on 1300 398 326 so we can go through some live troubleshooting together.


Regards,

Terence C

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