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Problem adding family member with parent access - email address is not unique

Hi. I am trying to add a family member with parent access. However, i get an error message "email address is not unique" after entering their email address. I have tried two different email addresses of theirs and get the same error message. What is the issue, and how can I resolve it?

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Hi Nicholas.

They will already have Familyzone accounts set up using those email addresses. They'll need to cancel their old accounts. 

I've created a ticket for this issue.

Someone from Familyzone will contact you shortly.

Regards, Timothy MacLatchy.

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