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Age Profile Controls Ineffective

Hi, I have my daughter's ipad set to 9-12 years in age profiles and have toggled the controls so that she can't install apps.

Despite the profiles clearly showing that this is blocked, the app store has become visible on her ipad home screen today and she has installed a heap of apps.

This is not the first time this has happened. I find it frustrating as I don't want her to be able to continually install new apps.

Is there a fix for this?

Hello Sonia,

Our developers have been testing this and it seems to be an issue with iOS 13 and higher. We have created an escalation for this to be investigated further and get an update into the App Store which will fix this soon.

Thank you for getting in touch.

Jayden T

CSR Team Member

Thanks Jayden, I did run an update on the ipad yesterday morning as there was an outstanding iOS fix from November. It would be great if a fix can be found as I prefer to have the most current version of iOS running, but really rely on the controls working as my daughter just goes crazy with the downloads.

Happy New Year


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