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Hot Spot Shield

Hi, how do I prevent my 13 year old from downloading Hot Spot Shield and then accessing any websites he likes? I am getting super frustrated with Family Zone not keeping him safe online. Doesnt seem to matter what we do, he finds a way around it! Thanks!

Hi Katrina, 

We can block apps from being downloaded onto their phone using our age profile controls. Please follow the steps below for enabling this feature. 


1. Login to https://portal.familyzone.com or use the Zone Manager app

2. Select Settings > Age profile controls

3. Select the appropriate age profile for your child from the first drop-down

4. Select Device features from the second drop-down

5. Turn off Permit app installs


Regards,

Calum M

Consumer Support Agent

Hi Calum, I followed the above instructions however I just jumped on the tablet and I can still download it. Any other ideas? Thanks! Katrina

Hi Katrina, 

Our developers are currently aware of an issue with devices running iOS 13.1+ being able to install apps despite disabling app installs in the age profile controls. 

We are working on this issue at the moment and hopefully we will have an update on this soon. If your tablet isn't on iOS 13.1+ please let us know.


Regards, 

Calum M

Consumer Support Agent

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