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Parental controls preventing Disney download

I am trying to download Disney Plus to Android devices, but it keeps saying Parental Controls restrict downloading of this item. The instructions I found say to 'borrow' the device and download it, then return it to the child and it will reset the restrictions....but this doesnt work. Anyone else had this issue?
1 Comment

Hi Kim,

Could you please check that Google Play parental controls are not enabled on the device. Please see https://support.google.com/googleplay/answer/1075738?hl=en for information about the Google Play store's own parental controls and try disabling it. 

If you are still experiencing issues, please let us know. 


Kind Regards, 

Calum M

Consumer Support Agent

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