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Parental controls preventing Disney download

I am trying to download Disney Plus to Android devices, but it keeps saying Parental Controls restrict downloading of this item. The instructions I found say to 'borrow' the device and download it, then return it to the child and it will reset the restrictions....but this doesnt work. Anyone else had this issue?
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Hi Kim,

Could you please check that Google Play parental controls are not enabled on the device. Please see for information about the Google Play store's own parental controls and try disabling it. 

If you are still experiencing issues, please let us know. 

Kind Regards, 

Calum M

Consumer Support Agent

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