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Cannot remove the device from my account

When changing the device, I understand we need to remove the old device from my account. Otherwise, the error occurs when installing Mobile zone app to new device. But I cannot remove the old device from my account as causing unexpected error.

Hi Masa, Family Zone Support is contactable on 1300 398 326 or between Monday - Friday 9am - 4:30pm AWST. 

You can alternatively schedule a call back at a time that you have the device available here

To remove a device, in the web portal, go to settings, devices and select the device you want to remove. Then click remove from my zone.

Tried this several times but it doesn't work.  Always get a message that "we have an unexpected problem".

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