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Cannot remove the device from my account

When changing the device, I understand we need to remove the old device from my account. Otherwise, the error occurs when installing Mobile zone app to new device. But I cannot remove the old device from my account as causing unexpected error.

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Hi Masa, Family Zone Support is contactable on 1300 398 326 or between Monday - Friday 9am - 4:30pm AWST. 

You can alternatively schedule a call back at a time that you have the device available here. 

To remove a device, in the web portal, go to settings, devices and select the device you want to remove. Then click remove from my zone.

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