I am getting the above message when I'm trying to install family zone on my daughter's phone. Her school provides us with a subscription, and she has been using family zone all year.. I'm not sure what to do.
Thanks for getting in touch.
Your currently have two subscriptions with Family Zone.
The account linked to firstname.lastname@example.org is an expired trial.
The account linked to Rpodger2@myune.edu.au is the full PLC subscription that has a full seven services to use.
If you sign in to Mobile Zone with the email Rpodger2@myune.edu.au it should work without issue
I have had a look at your account and it looks like The Lakes College only provides a single license for each child that goes to the school, if you would like to install Mobile Zone on more devices you will need to upgrade to a full subscription plan through your portal. This can be done by clicking on your name in the top right-hand corner of your portal and then clicking subscriptions,this will take you to the Family Zone shop page where you can upgrade.\
Your OVO subscription only allows you to install Mobile Zone on 1 device. You currently have Mobile Zone already installed on "Carla's device".
If you would like to install Mobile Zone on your son's phone instead you will first need to:
Alternatively, if you need to install Mobile Zone onto more devices you can upgrade your subscription by clicking your name in the top right corner of the portal and selecting Subscription.
I have just encountered the same notification trying to install the app on my daughters new phone and tablet.
why all of a sudden are there glitches happening with FZ?
You currently have 6 free device entitlements so you should not be receiving this error.
If you could give us a call on 1300 398 326 or book a callback with us by clicking here one of our support staff will be happy to assist.
I have 3 children with separate OVO sim cards, and am going through the process of adding them into Family Zone. So far, with only one device connected and three children registered as users, I am already getting the insufficient entitlements error. How do I get beyond this?!
Please send a screenshot of your ovo dashboard showing your 3 different plans to email@example.com and we can add the extra entitlements to your account