I am getting the above message when I'm trying to install family zone on my daughter's phone. Her school provides us with a subscription, and she has been using family zone all year.. I'm not sure what to do.
Thanks for getting in touch.
Your currently have two subscriptions with Family Zone.
The account linked to firstname.lastname@example.org is an expired trial.
The account linked to Rpodger2@myune.edu.au is the full PLC subscription that has a full seven services to use.
If you sign in to Mobile Zone with the email Rpodger2@myune.edu.au it should work without issue
I have had a look at your account and it looks like The Lakes College only provides a single license for each child that goes to the school, if you would like to install Mobile Zone on more devices you will need to upgrade to a full subscription plan through your portal. This can be done by clicking on your name in the top right-hand corner of your portal and then clicking subscriptions,this will take you to the Family Zone shop page where you can upgrade.\