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New Location Service not working

Both my kids have the FZ phone that is connected to the FZ Box at home and on their 4G data when out. When they leave the house the location service in 'Insights' doesn't seem to work, it just says they are still at home. Can you help please?

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Hi Jenny,

Thanks for getting in touch. Please check via the pull down menu that location is switched on.

Simply press the top of the screen and pull down. You should find the location icon and make sure it is green to indicate that it is on

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