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Connecting a Wifi extender

Hi I have connected my Family Xone box to my TOLink router in the main living room and can now access FZ wifi. We have a Netgear extender that we previously used to extend our wifi to front of the house. How do I get this extender to pick up the FZ wifi instead of our old wifi? Thanks

Hi Anne


We have a handy support page to help with Netgear WiFi extenders, is is located here https://help.familyzone.com/en/support/solutions/articles/5000801936-pairing-netgear-extenders-to-home-zone. If you are still experiencing issues after this, I do suggest submitting a detailed ticket to out support team, and they'll be more than ready to help out.



Regards

Zac J

Customer Service Representative

I easily connected my old Netgear ex6100 extender, which although uses WPS, can also be connected to the FZ box WiFi using the netgear genie function. I did a factory reset (use a pin) on the extender to make it forget the old unfiltered NBN router WiFi, and then followed the (genie) steps of the installation guide to connect it to FZ (and thus extend FZ WiFi in distant rooms): https://www.downloads.netgear.com/files/GDC/EX6100/EX6100_IG_27Nov2013.pdf

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