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Face time not working

Hi Support and All, Since installing FZ box FaceTime will start a call but cannot pick it up. I have switched on the Apple Services option under Settings > Age Profile Controls > Web Categories. But it’s still not working. I suspect it’s because FaceTime uses a different protocol and ports at the point of picking up. How do I fix it without opening up the web proxy categories? Thank you in advance.
1 Comment

Hi Andrew,

Could you try connect to your original router and check that you can definitely pick up calls while connected to an unfiltered network without Mobile Zone installed, if you are able to take calls then, I strongly advise creating a callback with us (located here) to discuss this issue further.


Zac J

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