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Internet access blocked at school

Hi My sons' school is on your list and I have put the school name in their profiles. Last night we properly set up their Macs and today neither of them had internet access at school. Not sure how to fix this. Thanks.
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Hello Melanie,


I looked over your account and as far as I can see everything has been set up correctly. There's no alerts on the Macs, the school is added to the safe networks list and it all seems perfectly fine.
I'd recommend a reinstall of the software and to keep an eye on it the next time they go to school. If it happens again on the school network we can move forward with more troubleshooting steps.


Regards,

Jayden T

Customer Service Representative

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