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Allowing Fortnite & Pokemon Go

I’ve set my Children’s profile to allow Fortnite and Pokémon Go (9-12) during play time, but when they try and access these apps it will not load.... any other setting that I need to change?
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Hi Nicole,

When Connecting a device to the HZ Box, please ensure that the device that your child is on has been assigned to the appropriate user, I can see on our end that when your children were being blocked it was while they were either on a guest profile or outside play time, If you are having any further issues with this, please contact support.

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