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Connect PS4 through LAN but it does not show up as a device

When we connect PS4 to the family box at the LAN port, it is not showing up as a device.

All of our other devices use a WIFI connection.  I don't know how to get the PS4 to show up.

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Hi Katherine,

I can see you have recently returned your box, as it may have been faulty. When you receive the replacement box, if you are still having issues with the LAN ports please let us know.


David B

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