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Explaining what the reporting items mean....


Is there a post that gives some background about how to interpret the reports?


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Hi Ian,

Currently the reports are full of raw data including every site or URL every device tries to activate. We have recognised that this gives a lot of information with very little context. This is why we are currently redesigning the emails to be more in line with the Insights tab in the Portal which gives more relevant data in a more readable way. At the moment, this is the best place to interpret how the internet is being used by your family.

If you have any particular questions about the information you are seeing, please let us know or call in and we'd be happy to help.


Katie B

Customer Service Officer

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