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How to change devices

My daughter has changed phones. I received the alert to say mobile zone has been deleted from her old phone. When we downloaded the app on to her new phone a message appears saying something went wrong. All device entitlements for this account have been used. To register a new device, you will need to upgrade your account or deregister a device. How do I deregister and put the new phone in?
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Hi Lesley,

As your account only has one licence from OVO the Mobile Zone app will need to have the licence removed from the old device. Open Portal > Settings > Devices > Click on Hayley’s iPhone (iPhone) > Select the Cancel Mobile Zone. Once this is done, you can remove the device from the account and add the new device.


Katie B

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