We have just signed up to Familyzone and can't send or receive email through outlook. We have a gmail account. Do I need to use an unfiltered connection? Gmail works fine when using it through the web.
Please ensure the Email category is unfiltered.
1. Log in at https://portal.familyzone.com
2. Click settings, age profile controls
3. Select the appropriate age profile for the child, then select web categories
4. Find Email, ensure it is unfiltered (blue)
What was the answer to this problem?
I believe we resolved this in a ticket with our Customer Service Team.