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Can't use outlook

We have just signed up to Familyzone and can't send or receive email through outlook. We have a gmail account. Do I need to use an unfiltered connection? Gmail works fine when using it through the web. 


1 person has this question

Hi Matt,


I believe we resolved this in a ticket with our Customer Service Team.


Regards,

Katie B

CSR

What was the answer to this problem?

Thanks


Hi Adrian,


Please ensure the Email category is unfiltered.


1. Log in at https://portal.familyzone.com

2. Click settings, age profile controls

3. Select the appropriate age profile for the child, then select web categories

4. Find Email, ensure it is unfiltered (blue)


Regards,

David B

My Email is unfiltered blue yet emails still dont work


Hi Justin, 


If you email support with your query support@familyzone.com we will be able to have a look at your web traffic to see why emails are still being blocked with the Email category unfiltered, 


Regards, 


Jay H

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