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Can't use outlook

We have just signed up to Familyzone and can't send or receive email through outlook. We have a gmail account. Do I need to use an unfiltered connection? Gmail works fine when using it through the web. 

1 person has this question

Hi Matt,

I believe we resolved this in a ticket with our Customer Service Team.


Katie B


What was the answer to this problem?


Hi Adrian,

Please ensure the Email category is unfiltered.

1. Log in at

2. Click settings, age profile controls

3. Select the appropriate age profile for the child, then select web categories

4. Find Email, ensure it is unfiltered (blue)


David B

My Email is unfiltered blue yet emails still dont work

Hi Justin, 

If you email support with your query we will be able to have a look at your web traffic to see why emails are still being blocked with the Email category unfiltered, 


Jay H

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