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Kids accessing internet while in sleep mode

Both of my kids are still able to access the internet while sleep mode is on. Does the device need to be switched off and then on to register the new mode or is the internet supposed to switch off automatically once sleep mode is reached? Sarah

Hi Sarah,


They shouldn't be able to get access to any new internet content once they are in sleep mode. Can you confirm what websites they are accessing and how long after Sleep Mode starts they continue to have access?


Regards,

Katie B

Hi, one was on you tube about an hour into sleep setting and the older one was still messaging on instagram after midnight, so about 3 hours into the sleep setting.

Hi Sarah,


This is something we'd like to look into with you in more detail. I have moved this to a ticket with our support team and will reply there.


Thanks,

Katie B


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Can they still go online if they use their mobile data in stead of WiFi?

Hi Mereio,


If they have Mobile Zone installed on their device then the Mobile Data will be filtered in the same way WiFi is.


Regards,

Katie B

We have the same issue with our son's Surface Pro - youtube can be accessed an hour after sleep mode should have blocked it.

Hi Sean,


Can I ask is this for C, T or A's laptop and which day did this occur last?


Regards,

Katie B

CSR

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