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Delete Account

I have cancelled the service and I now want to delete my account but there is no option to do this. How do I physically delete my account?

4 people have this problem

Hi Alan,

I have moved this to a ticket and will reply shortly there.


Katie B

Same issue. Can you please provide online page to unsubscribe and certified destruction of all personal data. Thanks

Hi Daniele,

You can unsubscribe by logging in to your Family Zone account - Click your name at the top right, select Subscription. On the store page that opens, click Cancel Account towards the bottom left.

Once this is done, please send an email to from the email address you wish to be deleted, requesting to delete your account and all data, and we can then begin that process.


David B

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