Can anyone tell me if school family zone settings kick-in once my daughter arrives at school - and if so, do these over-ride the settings I have configured through the family zone portal (at home)?
It is my understanding from our school that school settings kick in once your child enters their wifi and likewise your settings supercede anything else at home.
Karen is right, the Schools Filtering settings will be applied if you have them listed as a safe network in your account. Otherwise the settings for the routine in place at that time will be applied. If the Safe WiFi is in place then your filtering settings won't apply.
Does the data collection and tracking record the same way while my child is at school and using the school's Safe WiFi? I still want to be able to see what he is doing during class time.
You will be able to see the information if it is not a Safe WiFi. The safe WiFi function turns off our filtering and means we don't track them for that time period as our filtering is not in place.
Can I control whether the school's Safe WiFi is turned on or off? I haven't got it turned on, but I can't see any tracking during school hours.
I've had a look at your account and there are no Safe WiFi's listed on your account. Unless you have registered your child to a school where we know their WiFi name, or you have added a Safe WiFi manually to the account, the filtering should not turn off. I believe we are currently investigating your issue with the school laptop in a ticket and have replied there for further troubleshooting.
We are new to Family zone. My son took his laptop to school today and was unable to connect from an app he was using in his IT class to google. It was blocked by Family zone. I have his school listed in his settings as a Safe WiFi and so am unsure why this happened? For the interim I have uninstalled Family zone on his laptop so he can access what he is required to in class tomorrow. Can you please suggest why this may have happened and if there is something I can do to prevent it from happening while still having FZ on his device?