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do school network Family Zone settings over-ride Family Zone (home-created) settings

Can anyone tell me if school family zone settings kick-in once my daughter arrives at school - and if so, do these over-ride the settings I have configured through the family zone portal (at home)?


 Hi Colette

It is my understanding from our school that school settings kick in once your child enters their wifi and likewise your settings supercede anything else at home.

Hi Colette,


Karen is right, the Schools Filtering settings will be applied if you have them listed as a safe network in your account. Otherwise the settings for the routine in place at that time will be applied. If the Safe WiFi is in place then your filtering settings won't apply.


Regards,

Katie B

Hi Katie

Does the data collection and tracking record the same way while my child is at school and using the school's Safe WiFi? I still want to be able to see what he is doing during class time.

Bernadette

Hi Bernadette,


You will be able to see the information if it is not a Safe WiFi. The safe WiFi function turns off our filtering and means we don't track them for that time period as our filtering is not in place.


Regards,

Katie B

Hi Katie

Can I control whether the school's Safe WiFi is turned on or off? I haven't got it turned on, but I can't see any tracking during school hours.

Regards

Bernadette

Hi Bernadette,


I've had a look at your account and there are no Safe WiFi's listed on your account. Unless you have registered your child to a school where we know their WiFi name, or you have added a Safe WiFi manually to the account, the filtering should not turn off. I believe we are currently investigating your issue with the school laptop in a ticket and have replied there for further troubleshooting.


Regards,

Katie B

CSR

We are new to Family zone. My son took his laptop to school today and was unable to connect from an app he was using in his IT class to google. It was blocked by Family zone. I have his school listed in his settings as a Safe WiFi and so am unsure why this happened? For the interim I have uninstalled Family zone on his laptop so he can access what he is required to in class tomorrow. Can you please suggest why this may have happened and if there is something I can do to prevent it from happening while still having FZ on his device?


Cheers Emma

Hi Emma,


It appears as though at the time of your post, we did not have the SSID for your child's school. Since then however, it has been added to our records.


Is the device still having these issues? If so, I would suggest a reinstall of the Mobile Zone app.


On Macbooks:

  • Uninstall Mobile Zone Agent through 

Finder> Applications> FamilyZone> MobileZoneAgent> uninstall

On Windows:

  • Uninstall Mobile Zone Agent through

File Explorer> This PC> Local Disk (C:)>Program Files(x86)> FamilyZone> MobileZoneAgent> run uninstall application


Regards,

David B


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