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Slow internet and email not working outside the home

Since installing family zone I have had numerous problems sending emails from my phone (adult) particularly from outside of the house, they sit in my outbox for hours. Could you please tell me how to resolve the issue. Our internet is also very slow and inconsistent now- does FZ affect wifi speed and connectivity?

I have same problem since installing Family Zone particularly slow internet or internet cutting in and out .

My son is complaining about this also.

Hi Wayne and Scott

I believe your issues are currently / have been dealt with in our ticket system respectively. 


Could you please connect the device without the app to the WiFi and run a speed test, then reconnect the app and re-run that test and let me know the ping, download and upload speed you are getting?

You can do this at


Katie B

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