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My modem has internet, but family zone doesn’t

I recently went to turn my family zone box on and off, and when I went to do that, the internet could not connect back. My modem still worked, but as for my “box” no connection whatsoever.
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Hi Mav,


I cannot currently see any box under your account which is listed on our side as 'pending activation'. Could you please log in and check this is correct or email our support team with a different email address you use to login so we can further check this issue?

https://www.familyzone.com/au/contactus


Thanks

Katie

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