Hi Mav,

I cannot currently see any box under your account which is listed on our side as 'pending activation'. Could you please log in and check this is correct or email our support team with a different email address you use to login so we can further check this issue?

https://www.familyzone.com/au/contactus

Thanks

Katie

Hi Peter,

I can see your box is currently active. Are you still having these issues?

If so, I would suggest a factory reset of the box. 

https://help.familyzone.com/en/support/solutions/articles/5000712375-how-to-factory-reset-the-box

You will not lose any settings as they are stored on the portal.

Regards,

David B