Hi there. My child has an online subscription to a science textbook. Since installing Family Zone, he often cannot access this textbook online. Is it possible that Family Zone is blocking access to it? Have you heard of this problem from other users? Kind regards.
It could be possible that the Science textbook is categorised incorrectly and all we would need to do is find the category it is being blocked on and unblock it in his profile, it would be best if you could call our support line when you have your child's device with you we will be able to read the logs to see what is being blocked.
You can schedule a call here or call 1300 398 326 anytime between 6am wst - 8pm wst.