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I have grant one of the kids play time but they can’t open any apps on their iPad

Hi I have recently set up each of the kids devices and calendar and routine. They did extra home work and so they requested some game time which I approved. He was then unable to get fortnite or clash royale to work on his iPad even though I could see on his device and mine that he had the correct access granted. Cheers Jason
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Hi Jason,

Thank you for reaching out, I'd like to have a look into this, as I can see on your account that games are not actually blocked during study or school, so they should not be blocked in any period but sleep. Would you like to arrange a callback for a time that is convenient where you have the device in question? Please follow this link to set it up



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