I've check both L and W's profiles. Both have Snapchat allowed in Playtime and both have a significant amount of Playtime set during their rest days which would allow them to Snapchat during this time. Can I confirm whether you mean that you set their profile to Sleep or Rest?
Rest Day (Day type): Weekend day with a more relaxed schedule made of usually Sleep and Play times only.
Sleep (Routine type): A routine in which by default, no internet content is allowed
My son is constantly on Snapchat even after I've set his phone to rest. He said you can still message but you can't see the stories.
He's away at the moment and I've tested his phone by switching to rest mode all day. I've had no complaints that he can't access his phone which would NEVER happen. Wondering if he's worked out a way around the restrictions?
I believe this issue is related to the app not making new connection requests during play and there is nothing for us to block or allow. We are working on a fix for this issue but don't have an estimated time of delivery yet. Thanks for your patience.
My son continues to play Roblox after gaming time has ended. he says he can play indefinitely provided he doesn't log off?
Is this right?
I can see some traffic for J that night but it has blocked most of it other than the blocked pages. Can you let me know what sites he was able to get to and what internet he was connected to?
I am only fairly new to Family Zone, but have noticed that Youtube, whilst supposed to be blocked, continues to be accessible (I am guessing because it was open before the time for blocking ticked over.) Even refreshing the website (during sleep time), still allowed it through. Opening a new window did block it. thoughts???
My Child is up till midnight on his laptop while his access is set to sleep. how is this possible?
I haven't heard of this happening before, can I please get you to give us a call, or schedule a call back via this website https://www.familyzone.com/au/contactus for the best time when you have the device. I would like to go through this and see if we can replicate it.
If Netflix and YouTube is blocked during Play and Sleep time, then it should not be working. Could it also be a possibility that the content may have been downloaded or preloaded before the session started?
It would be worthwhile having a look at the routine to ensure it reflects the controls you have in place.
I've had a look at your account and it seems like your trial has ended so you're currently not being filtered. You'll be able to resubscribe by going to your subscription page and checking out the $5.95 subscription.