Hi Anastasia,
I've check both L and W's profiles. Both have Snapchat allowed in Playtime and both have a significant amount of Playtime set during their rest days which would allow them to Snapchat during this time. Can I confirm whether you mean that you set their profile to Sleep or Rest?
For clarifiction;
Rest Day (Day type): Weekend day with a more relaxed schedule made of usually Sleep and Play times only.
Sleep (Routine type): A routine in which by default, no internet content is allowed
Regards,
Katie B
Hi Mark,
We may need to do some live troubleshooting over the phone to determine the issue.
If you could give our support line a call on 1300 398 326 or book call back with us by clicking here, one of our support staff will be happy to assist.
Regards,
Terence C
Mara Watts
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