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Kids accessing internet despite being in sleep mode

I blocked two of my kids internet access. I put them into sleep mode for the entire day thinking they would not be able to access the internet. Despite this they are able to access the internet. How have they done this?

4 people have this problem

Hi, my 11 year old can still access internet after sleep time as long as she stays in the same browser I think

Hi Adam,

Currently we only prevent applications from connecting to the internet, we have no way of stopping them from opening and watching downloaded content offline.


Jayden T

1 person likes this
My child is downloading content for Netflix and you tube when access is available. Then when we restrict access ie sleep study she just watches the downloads. My question is Is it possible to turn off specific applications in sleep or study time. Such as Apple TV, netflix and you tube?

Hi Mark,

We may need to do some live troubleshooting over the phone to determine the issue.

If you could give our support line a call on 1300 398 326 or book call back with us by clicking here, one of our support staff will be happy to assist.


Terence C

Hi team, my kids can still access YouTube via the app when I do a quick change from play to sleep and probably when the routine is in sleep mode. It seems the YouTube app isn't filtered. Please help.

Hi Anastasia,

I've check both L and W's profiles. Both have Snapchat allowed in Playtime and both have a significant amount of Playtime set during their rest days which would allow them to Snapchat during this time. Can I confirm whether you mean that you set their profile to Sleep or Rest?

For clarifiction;

Rest Day (Day type): Weekend day with a more relaxed schedule made of usually Sleep and Play times only.

Sleep (Routine type): A routine in which by default, no internet content is allowed


Katie B

My son is constantly on Snapchat even after I've set his phone to rest. He said you can still message but you can't see the stories.

He's away at the moment and I've tested his phone by switching to rest mode all day. I've had no complaints that he can't access his phone which would NEVER happen. Wondering if he's worked out a way around the restrictions? 

Please help.


Hi Andrew,

I believe this issue is related to the app not making new connection requests during play and there is nothing for us to block or allow. We are working on a fix for this issue but don't have an estimated time of delivery yet. Thanks for your patience.


Katie B

My son continues to play Roblox after gaming time has ended. he says he can play indefinitely provided he doesn't log off?

Is this right?

Hi Ange,

I can see some traffic for J that night but it has blocked most of it other than the blocked pages. Can you let me know what sites he was able to get to and what internet he was connected to?



I just installed the app on Android and Apple devices today. Tonight (10pm ) and all devices are still able to go online and do everything. Help please!

I am only fairly new to Family Zone, but have noticed that Youtube, whilst supposed to be blocked, continues to be accessible (I am guessing because it was open before the time for blocking ticked over.) Even refreshing the website (during sleep time), still allowed it through. Opening a new window did block it. thoughts???

I ended up finding out that my daughter was lying! She had found out the password to the account and was extending her internet usage herself !! Also, I found out that with Skype, they have to log out of the account, otherwise they can continue to talk on it even if it’s on sleep mode.

1 person likes this

My Child is up till midnight on his laptop while his access is set to sleep. how is this possible?

Hi Svetlana,

I haven't heard of this happening before, can I please get you to give us a call, or schedule a call back via this website for the best time when you have the device. I would like to go through this and see if we can replicate it.



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